Refund Policy

Last updated: November 1, 2026

Unused access — 14-day window

If you have not started any assessment link, you may request a full refund within 14 days of your order date. Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net or contact us at harmony@infiniharmony.com.

Immediate digital delivery

Assessment access is provisioned digitally immediately after payment. At checkout you expressly consent to immediate digital provisioning and acknowledge that you lose your right of withdrawal once access begins. Once any assessment link has been initiated, the purchase is final and not eligible for a refund.

How requests are handled

Refund and downgrade requests are reviewed by our support desk rather than automated. When you submit a request, we check whether any assessment link has been initiated. Eligible unused purchases are refunded in full through Paddle.

Physical books

Physical books are purchased separately through Amazon and are covered by Amazon's own returns policy, not this one.

See also our Terms & Conditions and Privacy Notice.